TutorialsPublished by : minhchick | Date : 11-09-2019 | Views : 28
Linkedin - Learning It Service Desk Monitoring Metrics Fundamentals
Linkedin - Learning It Service Desk Monitoring Metrics Fundamentals

Linkedin - Learning It Service Desk Monitoring Metrics Fundamentals-SHEPHERDS
English | Size: 159.35 MB
Category: Tutorial

IT service management (ITSM) metrics provide organizations with a detailed view of how their service desk is faring. Are they meeting their business goals and keeping their customers happy? It's all in the data. But determining which metrics to measure-and how those metrics will impact reporting-can be tricky. In this course, instructor Brett Moffett shares industry best practices on collecting ITSM metrics for the purpose of monitoring performance and customer satisfaction in a service-focused environment. Instead of focusing on specific ITSM software solutions or tools, Brett takes a platform-agnostic look at these tactics. He shows how to collect high-quality data points; ensure specific outcomes can be derived from your reporting; select which metrics to measure; and more.
Topics include:

Avoiding common mistakes when gathering data
Leveraging reporting and metrics
Outcomes for monitoring
Determining which metrics to monitor
The role of service level agreements
Selecting reporting tools
Baseline reporting

Buy Long-term Premium Accounts To Support Me & Max Speed

DOWNLOAD:



If any links die or problem unrar, send request to http://goo.gl/aUHSZc


Dislike

Bookmark and Share This Post :



Please feel free to post your Linkedin - Learning It Service Desk Monitoring Metrics Fundamentals Download, Movie, Game, Software, Mp3, video, subtitle, sample, torrent, NFO, Crack, uploaded, putlocker, Rapidgator, mediafire, Netload, Zippyshare, Extabit, 4shared, Serial, keygen, Watch online, requirements or whatever-related comments here. 

Information
Would you like to leave your comment? Please Login to your account to leave comments. Don't have an account? You can create a free account now.