What you'll learn
Analyze, model, and redesign business processes for better performance.
To use BPM tools like Bizagi, Camunda, and Lucidchart effectively.
Apply Lean and Six Sigma techniques for process improvement.
Plan and execute a real-world BPM project from start to finish.
Requirements
No prior BPM experience needed. Basic business operations knowledge is helpful.
Description
In today's dynamic business environment, organisations must adapt quickly, optimise workflows, and deliver consistent value. This is where Business Process Management (BPM) becomes an essential skill for every manager, team lead, and process owner.
Business Process Management: From Strategy to Execution is an all-levels course designed to equip professionals with practical skills to discover, document, model, analyse, redesign, automate, and govern business processes that drive measurable performance and align with strategic goals.
Module 1: Foundations of BPM
Learn what BPM is, why it matters, how it differs from traditional management, and how to align BPM with your organisation's strategy. Gain hands-on experience with tools like Bizagi Modeller and Lucidchart to start mapping processes effectively.
Module 2: Process Discovery and Documentation
Identify, prioritise, and map key processes using practical tools like Draw . io and SIPOC diagrams, helping you document workflows that directly impact your team's performance.
Module 3: Process Modelling using BPMN
Understand BPMN 2 standards such as events, tasks, gateways, pools, and lanes. Use modelling tools like Bizagi and Camunda to create accurate "As-Is" workflows and collaborate with teams for process improvement.
Module 4: Process Analysis Techniques
Focus on identifying bottlenecks, delays, and inefficiencies using proven methods like Root Cause Analysis, Pareto charts, Fishbone diagrams, and the Critical Path Method. Practise with Lucidchart, Excel, and other tools to analyse processes step by step.
Module 5: Process Redesign and Improvement
Apply Lean Thinking and Six Sigma principles to streamline processes, eliminate waste, and design efficient "To-Be" workflows. Use tools like Visual Paradigm to redesign and compare workflows effectively.
Module 6: Process Automation and Digital Tools
Understand automation for managers, covering Robotic Process Automation (RPA) and low-code or no-code tools like Zapier and Power Automate. Learn to build simple automations to handle repetitive tasks, increasing speed and accuracy.
Module 7: BPM Governance and Compliance
Build sustainable BPM frameworks by working with RACI charts, governance playbooks, and compliance checklists to define clear roles, responsibilities, and accountability.
Module 8: Performance Monitoring and KPIs
Learn how to select meaningful KPIs, create dashboards, and establish a performance feedback loop. Use Google Data Studio and Excel to monitor and report real business impact.
Module 9: Change Management in BPM
Explore strategies to overcome resistance, communicate new processes, collect feedback, and build a culture that supports BPM adoption and continuous improvement.
Module 10: Capstone Project and Certification Assessment
Bring everything together by applying what you have learned to a real or simulated business process. Deliverables include SIPOC diagrams, BPMN models, analysis reports, redesigned workflows, KPI dashboards, and a detailed automation and change management plan.
Each module includes practical examples, assignments, quizzes, and clear frameworks you can apply immediately in your organisation. Whether you aim to break down silos, automate workflows, boost operational efficiency, or lead a digital transformation, this BPM course provides you with the knowledge, tools, and confidence to turn strategy into execution.
Enrol today and become a process-driven leader ready to deliver measurable results.
Who this course is for
Mid-to-senior managers, team leads, and process owners aiming to optimize workflows and drive efficiency.


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